Knowledgebase: Web Hosting Account
How do I send Talance my Traceroute information?
Posted by Peter M, Last modified by Peter M on 18 January 2016 11:49 AM

How to run a traceroute:

 

If you have Windows VISTA/7/8:

For Windows   VISTA/7

1) Start->Search, type “CMD” but do not press Enter. The search should display the cmd.exe program on the Programs list.

 

Run CMD as Administrator

 Please right click on that program and select "Run as Administrator" to load up the command window.

 

For Windows   8

1) Right-click the Start menu, and then click Run. Then enter the cmd and click OK.

 

2)Click Yes to allow the program to make changes to your computer.

Then for  Windows VISTA/7/8:

3)Then in the command window type “tracert YOURDOMAIN.com > C:\Tracert.txt” (without the quotes and replacing YOURDOMAIN.com with the name of your site) and press the enter key.

Please be patient when waiting for the tracert command to complete, it may take several minutes.

When you see a new line appear, you are returned to the command prompt, which means the trace is complete.

 

4) Go to your C: drive to find the file called Tracert.txt which contains your traceroute information.

5) Open Tracert.txt and copy that information. Reply to the support ticket message, pasting that information inside. You may need to create a new support ticket if you have not already.

 

If you have Windows 10

  1. Find the command prompt. Search for command prompt in the search window, lower left.
    imagew10

 

2. At the command prompt that pops up in the black box type ‘tracert domain.ext’ (replace domain.ext with your domain name and extension). It may take a few seconds but will give a traceroute from your computer to the destination you typed in. In this example we typed ‘tracert support247webs.com’ without the quotation marks.

Traceroute image

3. To copy the results, right click on the window and choose ‘Select All’. This will make the box contents turn white with black text and copy the contents to your clipboard .

4.  Reply to the support ticket message, pasting that information inside. You may need to create a new support ticket if you have not already.

5. You may now close the traceroute window.

 

If you have Mac OS X

  1. Launch Network Utility.

    You can do this through Mac OS X Spotlight by typing Network Utility, and then clicking the Top Hit.

  2. Click Traceroute.
  3. Enter the domain name for which you want to perform a traceroute:
    • eg - email.coolexample.com
  4. Click Trace.
  5. Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.
  6. Reply to the support ticket message, pasting that information inside. You may need to create a new support ticket if you have not already.

 

 

If you have Windows XP:

 1) Start->run, type “CMD” and hit enter, then in the command window type “tracert YOURDOMAIN.com > C:\Tracert.txt” (without the quotes and replacing YOURDOMAIN.com with the name of your site) and press the enter key.

2) A file will be created on your C: drive called Tracert.txt which contains your traceroute information.

Please be patient when waiting for the tracert command to complete, it may take several minutes.

When you are returned to the command prompt, then the trace is complete.

3) Go to your C: drive to find the file called Tracert.txt which contains your traceroute information.

4) Open Tracert.txt and copy that information. Reply to the support ticket message, pasting that information inside. You may need to create a new support ticket if you have not already.

 

 

Open Tracert.txt and copy that information. Reply to the support ticket message, pasting that information inside. You may need to create a new support ticket if you have not already.
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