Frequently Asked Question
I'm not receiving e-mails from the system
Last Updated 2 years ago
If you requested a password reset or a new account has been set up for you yet you never got an email notification, there are a few possibilities why the email hasn't arrived.
Perhaps the email is still in transit.
Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
The email is getting trapped by an over-aggressive spam filter.
It is likely that a spam-filter or junk-filter is preventing the messages from appearing in your Inbox. Several major email providers (such as Hotmail, MSN, and especially AOL) have built-in spam-blocking features that will intercept - and in many cases, actually delete - automated messages from the system. Check your junk or spam folder to see if the email landed there. You can try changing your email address, if you have another.
A corporate firewall is stopping the email from getting through.
If you're signing up with a corporate email account, there could be an aggressive anti-spam firewall that's blocking the email. Ask your IT department if emails from @talance.com, @talance.org and @talance.net addresses are triggering any spam filters.
Maybe you typed the wrong email address when you signed up?
Yep, we've done that, too.